IT Services

Accounts/Access - Classroom Technology - Hardware/Software Support

Categories (10)

Accounts and Access

Password resets, multi-factor authentication, accounts that have been locked or deactivated, and other account and access related requests.
Expand

Administrative Application Services & Support

Banner - ERP - Student Portal - ConEd Supp - Argos - Cella
Expand

Teaching, Learning, and Classrooms

Support for classroom technology, Brightspace, and other academic tools.
Expand

Computer, Device, and Printing Support

Request desktop services, purchase or repair a computer or device, install a printer, or gain access to an existing one.
Expand

Email, Calendar, and Messaging

Request support or report a problem with Microsoft 365 email & calendars, Teams, mailing lists, SharePoint, and other email & collaboration-related requests.
Expand

Software and Applications

Request a download or assistance with site-licensed or hosted software and apps, such as Adobe CC or student information systems, or obtain assistance with acquiring and installing software and applications that are not site-licensed.
Expand

Network and Wireless

Support and requests pertaining to wireless and wired internet connectivity offered by CCBC.
Expand

File Storage and Sharing

Storage services in the cloud and on local area networks (NAS) like OneDrive and SharePoint.
Expand

Security and Safe Computing

Malware/virus | Spam/Phishing | Data breaches: Find out how to report viruses, malware, or phishing emails, and read up on our IT security policies and data integrity and compliance.
Expand

Telephone and Voicemail

Request activations, modifications, or repairs to a phone or fax line, such as voicemail or call-forwarding setup.
Expand

Services (2)

General Support Request

Not sure which Service you need? Submit a general Help Desk ticket here!

Brightspace Support

Learning Management System