Introduction
CCBC offers remote education and e-learning through Brightspace by D2L, a Learning Management System. Brightspace gives 24/7 access to grades, syllabi, readings, multimedia files, assignments, online quizzes, communication, and collaboration to enhance the quality of education.
Online learning might present one of three fundamental concerns. Knowing whom to contact will expedite obtaining responses and solutions. You should first identify your question(s) and then contact the relevant person(s)/unit(s) for support.
Available to
Faculty, Staff, and Students
Procedure
Course Content
For course content questions or issues regarding the syllabus, assignments/quizzes/discussions, due dates and extensions, access to course materials, reopening or resetting assignments, grading criteria, or other course content-related items, please check the course syllabus for contact instructions and when and how to contact your instructor. To email, your instructor from Brightspace, see How to Use Brightspace Email instructions.
Brightspace Support
Online Brightspace Help and Brightspace Tutorial Videos are available. Brightspace agents are available to assist users who, after seeing the accessible tutorial videos, still have questions or concerns that are not related to logging into Brightspace or using multifactor authentication. Before submitting a request for assistance to the Brightspace Helpdesk team, contact the relevant instructor. On the other hand, if you are having trouble logging onto Brightspace or using multifactor authentication, you can contact the CCBC Help Desk at 443-840-4357 for assistance.
Please get in touch with Brightspace for assistance if you cannot download anything from Brightspace or are obtaining an error message while using specific Brightspace features. Another problem that may be solved with the help of Brighspace is the inability to access information in Brightspace. However, it is important to keep in mind that you might not be able to see anything after its due date has passed.
For additional inquiries or to submit a ticket, select the Request Service button to complete the form.
Additional Resources:
D2L Brightspace Help Desk can be reached by phone at 1-877-325-7778, email, or chat 24 hours a day, seven days a week, 365 days a year.
Bright Space and Technology Support Links:
How to use Brightspace Email
Get Brightspace Help Online
Brightspace Tutorial Videos
Schedule of Live Sessions