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** AutoCAD Access Workflow – User Support **
This workflow outlines the steps User Support should follow when a user cannot access Autodesk products such as AutoCAD due to an account or product assignment error.
** Phone Assignment Standards and License by Type **
This is a description of the different types of phone number assignments CCBC has developed within the phone portions of Teams.
** Using Account Assist **
Instructions for Account Assist.
** Account Assist/Recovery Logs **
This article provides an overview of what information can be accessed through the Logs and Tokens section of Account Assist.
** Student Receives Employee Cybersecurity Training Email – User Support Workflow **
This workflow defines how User Support should respond when a student receives an employee cybersecurity training email (Infosec IQ) in error.
** Event Request Workflow – User Support **
This workflow outlines how User Support handles tickets related to scheduled, on‑campus events that require IT support.
** Computer Preparation Procedure **
ITS Technician guide for preparing a computer for deployment.
** Create Asset **
Asset creation in TDX
** Clearing a user's O365 MFA **
CCBC ITS no longer uses Microsoft O365 multi-factor authentication, but some users may still encounter issues with it. Please follow the instructions below to clear the user's old MFA.
** How to login to your phone using your PC **
This article details the process for logging into your college-issued Polycomm phone using your PC
** Asset Lifecycle and Responsibility **
Assets managed by Technology Support Center staff require updates throughout their life cycle at CCBC.
** Asset Status **
Explanation of Asset Status attributes in TDX.
** Computer Deployment Process **
ITS Technician guide for deploying a new or replacement computer.