< !!! INTERNAL USE ONLY !!! >
Not for distribution directly to end user
Overview
This is a description of the different types of phone number assignments CCBC has developed within the phone portions of Teams.
Audience
Information Technology Services
Procedure
Note: Each department has ownership over the numbers it uses. Users that would like to have a phone number assigned, modified or reserved should submit a ticket with the Help Desk.
Users that want a phone number need to fit one of the categories listed below.
Departmental Numbers
License Type: Resource Account
Description: A number used to dial a department that is answered by multiple people.
Phone UPN Style: <department function> @ emailccbcmd.onmicrosoft.com e.g. Helpdesk-Attendant@emailccbcmd.onmicrosoft.com
Ownership Changes: Nothing typically changes with the setup
Department Numbers - Single Point of Contact (POC)
License Type: A5
Description: The number is assigned to the POC's account, typically an ASA, but literature and the website refence the number as a department. e.g. the Catonsville Math department lists their number as the ASA's number
Phone UPN Style: Staff Email Address
Ownership Changes: Numbers change assignment as employee changes department. Literature doesn't change.
Full Time Faculty and Staff, Part Time Staff
License Type: A5
Description: Full Time Faculty and Staff, Part Time Staff.
Phone UPN Style: Staff Email Address
Ownership Changes: Numbers change assignment as employee changes department
Adjunct Faculty Offices
License Type: CAP
Description: Adjunct Faculty are assigned a Common Area Phone which is allocated to the offices in which they reside
Phone UPN Style: <campus letter>-<school abbr>-ADJ-<incremental#>@ccbcmd.edu
e.g. C-SWoL-ADJ-1@ccbcmd.edu
Ownership Changes: Nothing typically changes with the setup
Adjunct Faculty
License Type: A3 or A1
Description: No Phone directly assigned to Adjuncts. Will have IM and Teams to Teams calling
Phone UPN Style: N/A
Ownership Changes: No Phone directly assigned to Adjuncts
Classrooms
License Type: CAP
Description: Assigned a Common Area Phone which is allocated to the specific classroom
Phone UPN Style: <campus letter>-LYNC-<two letter building><room>@ccbcmd.edu
e.g. C-LYNC-HT231@ccbcmd.edu
Ownership Changes: Nothing typically changes with the setup
Call Center Full Time Faculty and Staff, Part Time Staff
License Type: A5
Description: Full Time Faculty and Staff, Part Time Staff.
Phone UPN Style: Staff Email Address
Ownership Changes: Numbers change assignment as employee changes department
Student Aides in Call Centers
License Type: A5
Description: Student Aides who work in Call Centers are assigned a number
Phone UPN Style: Student Email Address
Ownership Changes: Numbers are removed if the student no longer works for the call center.
Students
License Type: A5
Description: Students are not assigned a number unless they are hired as a student aide in a call center.
Phone UPN Style: N/A
Ownership Changes: No numbers are assigned
Non-Person Desk Numbers
License Type: CAP
Description: Numbers assigned to desk areas that are not assigned to a person. e.g. the Library Reference Desk or a phone residing in one of the Gyms not assigned to a specific person
Phone UPN Style: <campus letter>-<department>-<incremental#>
Ownership Changes: Nothing typically changes with the setup
Analog Numbers
License Type: N/A
Description: Analog numbers are assigned at the Analog SBC where the physical line is terminated.
Phone UPN Style: N/A
Ownership Changes: Nothing typically changes with the setup