** Clearing a user's O365 MFA **

< !!! INTERNAL USE ONLY !!! >
Not for distribution directly to end user

Overview

CCBC ITS no longer uses Microsoft O365 multi-factor authentication, but some users may still encounter issues with it. Please follow the instructions below to clear the user's old MFA.

Audience

ITS Staff

Procedure

Please follow these instructions in order to clear a user's O365 MFA options:

1. Go to the Microsoft Azure portal, log in with your CCBC credentials through SSO.
2. Select the hamburger menu ().
3. Select Microsoft Entra ID
4. Under Manage, select Users.
5. Enter user information in the Search box, then select the user.
6. Under Manage, select Authentication Methods.
   • To clear Phone, Alternate Phone, or Email:
     1. Select the text field, and delete its contents.
     2. Select Save.
   • To clear Authenticator:
     1. Select Switch to the new user authentication method experience! Click here to use it now.
     2. Select the meatball menu (), then remove the authenticator.
     3. Select Save.