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Password Reset and Multi-Factor Authentication (MFA) Settings.
This article explains how to change your myCCBC password and update your Multi-Factor Authentication (MFA) settings.
** Phone Assignment Standards and License by Type **
This is a description of the different types of phone number assignments CCBC has developed within the phone portions of Teams.
** Phone Monitoring / Handling **
This article outlines the procedures and best practices for monitoring and handling phone interactions in a helpdesk environment
Using Teams Phone
This article will help users understand the various aspects of calling on teams and its modifications
Requesting a Phone
CCBC assigns different levels of Microsoft 365 license to employees depending on full time or part time .
** Clearing a user's O365 MFA **
CCBC ITS no longer uses Microsoft O365 multi-factor authentication, but some users may still encounter issues with it. Please follow the instructions below to clear the user's old MFA.
** How to login to your phone using your PC **
This article details the process for logging into your college-issued Polycomm phone using your PC