Overview
This article explains how to change your myCCBC password and update your Multi-Factor Authentication (MFA) settings.
Audience
Student, Faculty and Staff
Procedure
MFA Settings
To change a Multi-Factor Authentication (MFA) method, follow the first four steps below. Next, select the dropdown menu corresponding to the MFA option you want to update.
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Login to myCCBC
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On the left side menu, scroll to the lower portion and click the Password Change menu item.
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Sign in with your CCBC account. If the Sign In button appears faded or is unavailable, enter your username and password manually instead of using the saved credentials.
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The Account Recovery Settings page will appear and you will automatically be in the Security Questions Page.
Expand the appropriate dropdown below for instructions on updating a specific MFA method.
Security Questions
- Select the Security Questions tab at the top of the page.
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Select the drop down on the question (Q) and choose what questions you would like then input your answer in the answer(A) text box.
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Click submit at the bottom of the page.
Email Recovery
For email, you are only allowed to change your primary email address.
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Select the Email Recovery tab and click update.
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Type in the email you want to use as your primary and click validate.
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Type in the verification code you received in your email and click submit.
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You will be returned to the email recovery page with the new email updated.
Phone Recovery
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Select Phone Recovery tab and click update.
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Select your country and type in your phone number and click Verify.
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Enter your verification code that was sent to your phone number and click Submit.
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You will be taken to the Phone Recovery Page with your phone number updated.
Authenticator
The following procedure applies to Google Authenticator on a mobile device:
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Users with an existing registered authenticator should select De-register Authenticator and then follow steps 2 through 7. New users should also complete steps 2 through 7.
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Select Get Started on the myCCBC Authenticator page.
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Select Next.
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You will be given two choices on how to register your mobile authenticator either a qr code or a text code. Go to Google authenticator on your mobile device and select the plus button at the bottom of your screen and choose an option.
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After using the qr code or text code on your mobile app, you will see your CCBC account on the main page with a 6 digit code being generated every 30 seconds.
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Select Next on the authenticator page in myCCBC.
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Input the current 6 digit code given to you in the mobile app into the myCCBC authentication page before it expires and click Register Authenticator.
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Your Authenticator is now set.
Password Reset
Expand the dropdown below for instructions on changing your myCCBC password.
Changing myCCBC Password
- Go to the myCCBC
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Select Forgot Password.
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Type in your CCBC username and click submit.
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Choose one of the MFA options you have setup for verification.
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Type in your new password and click submit. For the password requirements click the icon beside New password.
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Your Password has been changed successfully