ITS KB

Help Desk Internal Knowledge Base

Categories (8)

Help Desk Operations

Tech Team's Guide: Easy solutions for us. Find answers, tips, and more to boost our tech skills. Let's tackle challenges together!
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Accounts Management

Identity management, account assist, MFA, access issues
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Change Management

IT Change Management is a structured approach to planning, implementing, and monitoring changes in IT systems, processes, or infrastructure to minimize disruptions and risks. It ensures that changes are efficiently managed and aligned with organizational goals, balancing innovation with operational stability.

CCBC ITS conducts a bi-weekly Change Management Meeting consisting of representatives from across the organization.
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Hardware Support

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Asset Management

Lifecycle, logistics, and tracking of assets
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Networking

Networks and infrastructure related articles
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Software Troubleshooting

Knowledge base articles for various software used at the college.
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Training and Outreach

Documentation on process and procedures on creating and updating staff trainings
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Articles (3)

** Real-Time Transactional Data Access Justification Guide **

Requests for direct access to transactional systems or real-time reporting must demonstrate a documented business need that cannot be adequately satisfied through existing reporting databases, dashboards, or more frequent reporting refreshes.

** System Administration for Application Users via Polkit **

Polkit is a rules-based utility to allow non privileged users to perform system administration. Systemd supports polkit. This document is intended for system engineers to grant select administrative permissions to non-privilege users.

** Using TDX API with PowerShell and Power BI **

This article demonstrates how to connect to TDX APIs using PowerShell and Power BI