** CCBC Account Retention Policy **

SAG (Graduate)

• Are eligible to keep access to myCCBC, SIMON, CCBC email, and on-campus computer login.
• If they can’t sign in, use the sign-in workflow below.

SAA (Alumni)

• Ongoing alumni access to services (ex: alumni email) depends on dues/fees being current.
• Dues/fees status does not prevent Help Desk from assisting with sign-in when the goal is registration, transcripts, or similar account access needs.
• If they can’t sign in, use the sign-in workflow below.

ERT (Retired staff) / FRT (Retired faculty)
Keep access to:

• SIMON
• O365 email
• SharePoint
• On-campus computer login

Ends at retirement unless approved:

• Banner
• Network Shares

SA1 (registered last term) / SA2 (registered within last 365 days)

• Access may be inactive. If they can’t sign in, use the sign-in workflow below.

SA3 (no registration in 5+ years)

• No access to systems.
• For transcripts/registration, start with Account Recovery (SHWA). If still blocked, follow the Help Desk steps in the sign-in workflow below.

OneCard / Printing

• OneCard becomes inactive at SA1.

If OneCard is inactive, do not promise printing access

ENF / ENP / ENS / TER (staff/faculty)

• No access. Services end at separation.

TER code meaning

• Student TER = Trespass order
• Staff/Faculty TER = Terminated (no access)

1. Account Recovery (self-service; “SHWA” URL)
   • Page title usually says “Account Recovery.” The URL may show shwa (redirect/alias).
   • User enters their details and the page returns their Banner ID/username.
   • After the results display, the page provides a Password Reset link. The user clicks that link to go to Password Reset.
   • Reference URL: https://accountrecovery.ccbcmd.edu/AccountRecovery/#!
2. Password Reset (self-service)
   • User resets their password.

This may or may not fully re-enable the account