Account Activation and Multi-factor Authentication (MFA)

1. Select the Security Questions tab if that tab is not currently selected.

2. For each security question displayed, choose your desired question from the Please select a question dropdown. Then input your related answer in the answer text box.

3. Click submit at the bottom of the page

4. This will set the security questions for recovery. Click on another recovery method tab to setup the next one.

To change your security questions or answers at any time, ​​​​​​

1. Login to myCCBC 

2. On the left side menu, scroll to the lower portion and click the Password Change menu item.  

3. Sign in with your CCBC account.

4. The Account Recovery Settings page will appear.

5. Select the Security Questions tab if that tab is not currently selected

6. For each security question, choose your desired question from the Please select a question dropdown. Then input your related answer in the answer text box.

7. Click submit at the bottom of the page

1. On the Email Recovery tab, enter an email address under Primary email address and select Verify.

2. You will receive an email at the address provided that will provide you with a code.

3. Enter this verification code into the Verify your email address field, then click "Submit"

4. Your email recovery option is now set.

1. On the phone recovery tab, choose the country code for the phone number of the cell (United States is "+1").

2. Enter your phone number, including area code, in the format: 0000000000 (using no symbols).

3. Select Verify.

4. A verification code will be texted to the cell phone.
   Enter this verification code into the Verify your phone number field, then click "Submit".

5. Once it is verified, you will see a screen that shows your phone number and the option to update.
   This means you have successfully setup your phone number as a recovery option.

1. On the Authenticator tab, select Get Started.
    
2. Under Choose a Security Method, select Next.
   You will then be provided with both a QR code and an alphanumeric setup key.
    
3. In the Authenticator app on your phone, select + and select either Scan a QR code or Enter a setup key.
   • If you select Scan a QR code, simply aim the camera square at the QR code provided.
   • If you select Enter a setup key, enter your Account name and the setup key provided.
      
4. This will add ccbcmd to your Authenticator app.
    
5. Back on the computer, select Next. 
    
6. Under Enter Confirmation Code, enter the six-digit confirmation code from your Authenticator app and select Register Authenticator.
    
7. If you see the green checkmark on the Authenticator square, your Google Authenticator is configured for use as a recovery option.

Access myCCBC in either of the following ways to change your password.

• Laptop or Desktop:

  1. Go to the CCBC homepage, then select myCCBC in the upper right-hand corner of the screen.

  2. On the left hand side menu, scroll to the bottom to the Password Change menu item.

  3. Click on Password Change.

  4. Sign in with your CCBC acccount.

  5. You are now at the Account Recovery Settings page. 

  6. Click on your username in the upper right section of the page. 

  7. Click the Change Password menu item from the drop-down menu

• Phone: 

1. Go to the CCBC homepage.

2. Click on the blue button in the upper right-hand corner (3 lines and magnifying glass).

3. Scroll to the bottom and click the myCCBC link.

4. Sign in with your CCBC acccount.

5. Then click on the 3 horizontal lines in the upper Left-hand corner.

6. Scroll to the bottom of the left-hand menu and click the Password Change menu item.

7. Sign in with your CCBC acccount.

8. You are now at the Account Recovery Settings page. 

9. Click on your username in the upper right section of the page.

10. Click the Change Password menu item from the drop-down menu. 

• App:

  1. Click on the myCCBC app. 

  2. Sign in with your CCBC acccount.

  3. Click on the Menu button at the bottom of the screen

  4. Scroll to the bottom until you reach the Password Change

5. Click on Password Change 

6. Sign in with your CCBC acccount.

7. You are now at the Account Recovery Settings page. 

8. Click on your username in the upper right section of the page.

9. Click the Change Password menu item from the drop-down menu