** Completing A Change **

< !!! INTERNAL USE ONLY !!! >
Not for distribution directly to end user

Overview

After the change is completed, the requester will go into the form and update the Change Outcome field.  

Audience

ITS Staff

Process

Locate the active change request via the Change Management Dashboard

•  ITS Change Management Dashboard is available within TDNext Dashboards. 
• This desktop view shows Approved Changes, Changes pending Board Approval, Completed Changes in the past 60 days, and Recent Failed Changes.
   

Completing the Change Outcome

1. After the change is completed, the requester will go into the form and update the Change Outcome field.  
   • Select the active change request from Approved changes column
   • In the ticket click Update
   • Change Outcome: Select Successful, Cancelled, or Failed.
   • Change Outcome Notes: If Cancelled or Failed is selected as the outcome, then enter details on why it was cancelled or how the change failed (what occurred).
      

   
    

2. Attachments: Upload any supporting documentation regarding the outcome of the change (if any). 
3. After saving the changes, the requester will then select the Mark Completed option under the Implement Change Task on the ticket.  If the requester also completed the notification task, the Mark Completed option can be selected for that task.
   
   
    
4. DO NOT change the status on the ticket.  Once the Change Outcome is updated and the tasks marked as Completed, the workflow will automatically close the change request.