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- Knowledge Base
- Information Technology
- ITS KB
- Accounts Management
This guide assists IT Helpdesk Staff with supporting students and employees facing MFA verification issues due to outdated information in the Banner system.
- Knowledge Base
- Information Technology
- ITS KB
- Help Desk Operations
This article provides a technician-facing operational quality and workflow checklist for Help Desk technicians working in TeamDynamix (TDX). It supports consistent call handling, ticket documentation, status use, workflow management, and ticket closure.
- Knowledge Base
- Information Technology
- ITS KB
- Help Desk Operations
This article outlines the procedures and best practices for monitoring and handling phone interactions in a helpdesk environment
- Knowledge Base
This article provides step-by-step guidance on how to search for tickets in TDX and leave a comment
- Knowledge Base
- Information Technology
- ITS KB
- Help Desk Operations
- 24/7 Support
This article gives procedures on how to handle different classroom Emergencies.