Body
Overview
Need help retrieving your CCBC username and/or password? Have questions about how to setup your password recovery settings and Multi-Factor Authentication? You’ve come to the right place!
Below you will find information and instructions on how to retrieve your username and password and access resources at the college. Click on a section title to expand and view the information.
Note: If you are a returning student and not actively enrolled, then you will only be able to recover your username/password for one day (until Midnight of that day). You will need to go through the "Retrieving your username and password" process each day that you need to access your account until you register. If/once you register, then your account will be re-activated and will remain active while you are enrolled for that semester.
Audience
Student, Faculty and Staff
Process
Retrieving your Username and Changing your Password
- Go to CCBC’s Account Recovery page: https://shwa.ccbcmd.edu
- On the Recover your CCBC Login Information page, you will be asked to provide two pieces of information from a list of four options. Whichever options you choose, CCBC must have that information on file in order to identify and retrieve your information.
- Choose two of the four options and enter the information. The options include:
- CCBC Number (This is a 9 digit number starting with either 900 or 901)
- Date of Birth
- Home Email address (you must have provided CCBC with this information previously)
- Last 4 numbers of your SSN
NOTE: If you receive an error message saying "The information submitted does not match what is on file for this account," please try a different combination of two of the four options. If you continue to receive this message, contact the Registrar's Office at ccbcregistrar@ccbcmd.edu to confirm or update your information. You may need to complete the Change of Information form in order to update your information.
- Your CCBC username, CCBC ID number and email address will appear on the screen. Your username will consist of the first two-three letters of your last name and last six-seven numbers of your CCBC ID number.
- To change your password, start by selecting myCCBC in the upper right-hand corner of the screen.
- Select a password reset option:
- Account Activation - If you have NOT taken classes at CCBC previously, select this option.
- Forgot password - If you have taken classes at CCBC previously, select this option.
- Once you have selected an option, follow the on-screen instructions to reset your password.
If you are having trouble logging into your account, call the CCBC IT Helpdesk at (443) 840-4357 (HELP).
Setting up Password Recovery Settings and Multi-Factor Authentication
- If you are not already on the myCCBC login page, you can go directly to the myCCBC website (https://myccbc.ccbcmd.edu/) or from any page on the CCBC website (https://www.ccbcmd.edu/), select myCCBC in the upper right corner.
- When you log in for the first time, the phone number or email you put in your registration form will be automatically used as an authenticator to access your account.
- These are additional authenticators that you can setup to access your account.
- Secondary Phone Number – this should be a cell phone number that is able to receive a verification code via text message
- Secondary Email – this should be a non-CCBC email address to receive a verification code
- Security Questions are required and everyone must setup 5 questions & answers.
- Authenticator – this allows you to connect Google Authenticator or other authenticator app to your account to utilize a verification code.
If you are having trouble logging into your account, call the CCBC IT Helpdesk at (443) 840-4357 (HELP).
Accessing myCCBC and other CCBC Resources
NOTE: The first time you access myCCBC, you will be asked to select from a list of possible interests (academics, career, important dates and deadlines, and student life) to receive notifications in these areas.
- You can go directly to the myCCBC website (https://myccbc.ccbcmd.edu/) or from any page on the CCBC website (https://www.ccbcmd.edu/), select myCCBC in the upper right corner.
- You will need to:
- provide your username
- provide your password and
- complete an additional verification step using one of the methods you setup previously
If you are having trouble logging into your account, call the CCBC IT Helpdesk at (443) 840-4357 (HELP).