** Computer Deployment Ticket Form Procedure **

• Status
  • Default selection is New
• Requestor
  • Enter customer when device being deployed is assigned to an individual.  
  • Enter Team Lead when device is not assigned to an individual
• Location
  • Building and room where computer is being installed
• Existing Computer CCBC#
  • CCBC Number of computer being replaced.
• Description
  • Pre-populated
• Scheduled Appointment
  • Not needed at ticket creation unless replacement date and time has already been decided with the customer.
• Responsible
  • Default is Desktop Support.
  • Can be changed to technician assigned to task.
• Ticket Task
  • The Computer Deployment Ticket Task Template is assigned to ticket at creation. 

First update takes place after the Information Gathering phase of the Computer Deployment Process

• Status
  • Update to In Progress
• Responsible
  • Assign to appropriate technician (if not already assigned)
• Comments
  • Must include details gained during Information Gathering phase including the following information:
    • Software Installs
    • Printers
• Notify
  • Notify customer (requestor) if needed
• Scheduled Appointment
  • Add scheduled replacement date and time that was decided upon during the Information Gathering phase.

• Status – Update to Closed
• Close Ticket Tasks
  • Select Yes
  • If tasks were marked as complete during the ticket life cycle this will not show.
• Comments
  • Include summary of actions that took place.
• Notify
  • Notify customer (requestor)