The Following guide is for when Respondus would not launch, will not pass the webcam check or keeps asking for an update.
App not launching:
- Restart your device and make sure to run only the Respondus app
- Make sure your respondus app is updated by launching the app and accepting any update prompts.
Frequent Updates:
- Uninstall the Respondus LockDown Browser.
- Restart your device.
- Reinstall the browser using the download link provided in your quiz on Brightspace.
Camera/Recording check failure:
Respondus requires access to certain features, such as the camera and microphone, to function properly. Follow the steps below based on your device:
- For Windows devices, you may need to run Respondus as an administrator. To do this, right-click the LockDown Browser icon and select "Run as administrator."
- For macOS devices, go to System Settings -> Privacy & Security and turn LockDown Browser ON for Camera, Microphone, and screen Recording.
Recording failure: Quit apps like Teams, Zoom, Discord, and any screen-capture tools (e.g., Snipping Tool).
Webcam check failure: Run the Webcam Check inside Respondus again and click Allow on all prompts.
Extra features to Disable:
Chromebook notes
- Installing/opening from the quiz link in Brightspace adds the Respondus extension to the device
- If Respondus does not launch, remove the extension, restart Chromebook then reinstall using the quiz link in Brightspace
- Chromebooks may block the extension due to organization restrictions, If so, consider a campus lab.