- Knowledge Base
- Information Technology
- ITS KB
- Help Desk Operations
This article provides a technician-facing operational quality and workflow checklist for Help Desk technicians working in TeamDynamix (TDX). It supports consistent call handling, ticket documentation, status use, workflow management, and ticket closure.
- Knowledge Base
- Information Technology
- ITS KB
This article demonstrates how to connect to TDX APIs using PowerShell and Power BI
- Knowledge Base
- Information Technology
- ITS KB
- Help Desk Operations
This article provides a reference guide for understanding how tickets appear in the TDX User Support Dashboard, what each dashboard category means, and how tickets move between them.