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** VDI Access Workflow – User Support **
This workflow outlines how User Support responds to issues connecting to Virtual Desktop Infrastructure (VDI) using either the Horizon Client or HTML access.
** AutoCAD Access Workflow – User Support **
This workflow outlines the steps User Support should follow when a user cannot access Autodesk products such as AutoCAD due to an account or product assignment error.
** Student Receives Employee Cybersecurity Training Email – User Support Workflow **
This workflow defines how User Support should respond when a student receives an employee cybersecurity training email (Infosec IQ) in error.
** Event Request Workflow – User Support **
This workflow outlines how User Support handles tickets related to scheduled, on‑campus events that require IT support.