** Troubleshooting PD Registration Hold Notifications for Employees **

Troubleshooting and escalation steps to take when users are having issues with registering for Professional Development in QuickReg.

< !!! INTERNAL USE ONLY !!! >
Not for distribution directly to end user

Overview

This article goes over the steps to take for a user who contacts the help desk with an issue about registering for Professional Development in QuickReg.

Audience

ITS Technicians

Procedure

The following steps should be taken when user contacts the help desk stating that they receive an error message that there is a hold on their account when attempting to register for Professional Development Courses in QuickReg.

1. In most cases, the issue is due to the employee not having a learner record in Banner.  Verify if they have ever been a student or previous employee at CCBC.
2. Notify and escalate to the Technology Training and Improvement team so they can review.
3. The Technology Training and Improvement team will either add the learner record in Banner or work with the registrar's office to override a hold (if one does exist) for Professional Development courses.