FAQ: College and Community Outreach - Success Navigators

Success Navigators

  1. What is the role of a Student Success Navigator?
    • Student Success Navigators provide holistic support to students by addressing non-academic barriers that may affect their success. They assess a student’s overall situation, identify challenges, and provide targeted interventions to help them stay on track.
  2. What services do Student Success Navigators provide?
    • Student Success Navigators help address housing instability, food insecurity, and financial hardships by connecting students with community resources such as emergency housing, food programs, utility relief, and loan assistance. They can also connect students with online mental health services, wellness programs, or off-campus clinical counseling. Additionally, they are available to listen and provide support.
  3. When should I (Student Central Specialist) refer a student to a Student Success Navigator?
    • A referral is appropriate when a student faces:
      1. Food insecurity.
      2. Housing instability.
      3. Uninsured or under-insured medical or mental health needs.
      4. Financial difficulties, such as utility disconnections or lack of essential school supplies.
  4. How do I (Student Central Specialist) differentiate between an emergency and a situation appropriate for a Student Success Navigator?
    • Emergencies (e.g., immediate safety concerns, medical crises): Call 911.Non-urgent but critical needs (e.g., financial hardships, housing concerns, food access): Refer to a Student Success Navigator.
  5. How do I (Student Central Specialist) refer a student to see a Student Success Navigator?
    • To refer a student who may need assistance, you can fill out the Care and Concern form, accessible via the yellow hand icon on the desktop of campus computers.
  6. How can I (Student) contact a Success Navigator?
    • You can schedule an appointment with a Success Navigator through CCBC's Success Navigators page. Each campus has designated Navigators with specific contact information available on the website.
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