Student Central FAQ: College and Community College Outreach - Success Navigators
Question: What is the role of a Student Success Navigator?
Answer: Student Success Navigators provide holistic support to students by addressing non-academic barriers that may affect their success. They assess a student’s overall situation, identify challenges, and provide targeted interventions to help them stay on track.
Question: What services do Student Success Navigators provide?
Answer: Student Success Navigators help address housing instability, food insecurity, and financial hardships by connecting students with community resources such as emergency housing, food programs, utility relief, and loan assistance. They can also connect students with online mental health services, wellness programs, or off-campus clinical counseling. Additionally, they are available to listen and provide support.
Question: When should a student be referred to a Student Success Navigator?
Answer: A referral is appropriate when a student faces:
- Food insecurity.
- Housing instability.
- Uninsured or under-insured medical or mental health needs.
- Financial difficulties, such as utility disconnections or lack of essential school supplies
Question: What is the different between an emergency and a situation appropriate for a Student Success Navigator?
Answer: Emergencies (e.g., immediate safety concerns, medical crises): Call 911.Non-urgent but critical needs (e.g., financial hardships, housing concerns, food access): Refer to a Student Success Navigator.
Question: How is a referral made to a Student Success Navigator?
Answer: To refer a student who may need assistance, staff can fill out the Care and Concern form, accessible via the yellow hand icon on the desktop of campus computers.
Question: How can a Student Success Navigator be contacted?
Answer: For current students, Success Navigator contact information can be found at Success Navigators on myCCBC